I want to know more about the free shipping offer.

We are happy to offer free shipping for US orders over $150! Just enter the discount code "SMOOTHSAILING" at checkout. Unfortunately, this offer is not valid for orders shipped outside of the US. It also excludes additional shipping charges for very heavy items, which will be noted in the item description. Lastly, this offer applies to merchandise only; taxes and shipping do not count toward the free shipping total.



How can I tell if an item will fit me?

We provide measurements of each item so you tell if an item will fit. We measure each item lying flat, so when considering our measurements, it is very important to remember to double the bust, waist and hips!

Don't worry; it's super easy to compare measurements! Just lay an item of your own out on a flat surface, matching the fit you want. Take measuring tape or a ruler and measure the bust (underarm seam to underarm seam), waist and hips. Double your measurements to take into account the back and front of the garment. Now compare with our measurements, remembering to double our bust, waist and hips numbers as well! You can also compare length measurements (we measure from the back of the neck to the bottom), shoulder width or sleeve lengths. Message us with any questions!



I want to buy something, but I wish I could see the item differently! If I were to ask you for some different photos simply showing the fit/hang of an item, would you have them?

Yes yes yes! We usually have hundreds of photos from each photo-shoot, so believe me, we will have many more photos of an item! We have also been making a conscious effort to use a straight-out shot for each item. If you do need more photos in order to make your decision, message us on Tumblr or Facebook, use the Contact form, or shoot us an email at thepulpgirls@gmail.com.



I want a certain vintage item! Can you find something for me?

YES! We're out shopping thrift stores, estate sales, the Salvation Army and flea markets all the time and if you drop us an email at thepulpgirls@gmail.com, we'll do our very best to find an item similar to that "I NEED IT" piece of vintage goodness!



I'm a model/I would like to model! How can I model for you?

We're always on the lookout for new models! If you're interested, send us a message via the CONTACT page with "MODEL" in the subject line. Include your measurements (or simply your clothing sizes) and links to a full body shot and a head shot (or your Facebook)! We're based in both Cheshire, CT and New York, NY, so if you're in these areas, or will be traveling to them, we'd love to set up a shoot! You can also add us on Facebook and shoot us a message on there!



What shipping methods do you use?

When the item is less than 13 oz, we'll normally ship via USPS First Class, which takes about 3-5 business days for domestic purchases. Heavier items, above 13 oz, will be shipped via USPS Priority shipping, which should arrive within 2-4 days. International shipping is normally sent via USPS First Class International, which takes 5-10 days to arrive! If you would like a faster shipping method, please fill out the CONTACT form or email us at thepulpgirls@gmail.com and we'll hook you up!



What's your return policy?

At this time we only offer an exchange policy. Our top priority is for you to love love LOVE your vintage threads, so if you are unhappy with an item, please email us at thepulpgirls@gmail.com or fill out the form on the CONTACT page. State what the problem is with your item and give details on why you want to exchange it. We'll then give you the address to send your item. Once we receive your returned items we will then send you a store credit for the amount of your purchase, minus shipping and handling! Items bought with store credit are final sale.



Do you only have one of each item?

Yup, for the time being, all of our items are ONE-OF-A-KIND vintage! If you like something, don't let it slip away; these items will never be sold again!



Can I get a different size than what you've listed?

We're sorry, but no! Due to the nature of ONE-OF-KIND vintage clothing, we only carry ONE of each item! But don't fret if you love a particular one-of-a-kind vintage piece and it doesn't fit perfectly! Keep in mind that the tailor always makes any piece more flattering for your body!



What forms of payment are accepted?

We gladly accept Visa, MasterCard, American Express, Discover or regular account payments, all through PayPal. If you want to use a different payment method, just ask us via our CONTACT page, Facebook or eamil us at thepulpgirls@gmail.com.

PayPal


How secure is this store?

We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)! Definitely the safest way to pay online!



Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. If you would prefer a different payment method, just contact us via the CONTACT page, our Facebook, or email us at thepulpgirls@gmail.com.